Organival

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Shipping & Delivery Policy

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Delivery Coverage

Last updated: November 2025

At Organival, we’re dedicated to delivering your favorite herbal wellness products safely, quickly, and with complete transparency. This Shipping & Delivery Policy explains how we process and deliver your orders across Bangladesh.

We currently deliver to all major cities and districts of Bangladesh, including Dhaka, Chattogram, Rajshahi, Khulna, Sylhet, Barishal, Rangpur, and Mymensingh.

For remote or rural areas, delivery times may vary depending on the availability of courier service.

Delivery Timeframe

  • Inside Rajshahi: 1–2 working days

  • Outside Rajshahi: 2–3 working days

Note: Delivery time may vary during weekends, government holidays, or unforeseen situations (e.g., natural disasters, strikes, or courier delays).

Order Processing Time

  • All orders are processed and dispatched within 24 hours of successful payment confirmation.

  • Orders placed after 5 PM are processed the next working day.

  • Once shipped, you’ll receive an SMS or email notification with tracking details.

Shipping Partners

We partner with trusted and reliable courier companie: Steadfast Courier to ensure safe and timely delivery of every parcel.

Shipping Charges

  • Inside Rajshahi: ৳80

  • Outside Rajshahi: ৳130

Shipping costs are automatically calculated at checkout.

Order Tracking

Once your order is shipped, you’ll receive:

  • A tracking ID via SMS or email

  • A direct link to track your parcel in real-time

If you face any issue tracking your order, contact our support team at [email protected]

Delivery Attempts

Our delivery partner will make up to 2 attempts to deliver your parcel.
If you’re unavailable, the courier may contact you via phone for a convenient delivery time. Failure to receive the parcel after two attempts may result in order cancellation and return to sender.

Damaged, Missing, or Wrong Product

If you receive a damaged, leaked, or wrong item, please contact us within 48 hours of delivery with photo/video proof.
We’ll verify and either:

  • Replace the product, or

  • Issue a full refund under our 7-Day Money Back Guarantee.

👉 For full details, see our Returns & Refunds Policy

Undeliverable Orders

In case of incorrect shipping address, wrong contact information, or repeated failed delivery attempts, the parcel may be marked as undeliverable. Please double-check your details at checkout to avoid such delays.

How to contact us

If you have any questions about delivery support, please don’t hesitate to contact our support team below.

Phone or WhatsApp: +8801316-262121
Email: [email protected]

You can also write to us at:

ORGANIVAL SHOP
Shotobongram, Chandrima, Rajshahi, Bangladesh